Frequently Asked Questions
Products and Materials
What are 3D wall panels made of?
3D decorative wall panels are made of a special composite material. The material is lightweight, yet extremely durable and weather-resistant.
What types of wall panels are available?
We offer various stone, brick, wood and concrete effect wall panels, which are suitable for both indoor and outdoor use.
Are the panels waterproof and fireproof?
The panels are also waterproof and have fireproof properties. For more detailed specifications, please refer to the specific product page.
How waterproof are the panels?
In rooms with active water exposure (e.g. bathrooms) where the surface of the panels will come into contact with chemicals (shower gel, shampoo, etc.), we post-treat them with a layer of varnish after installation.
Application and
Installation
How are wall panels installed?
The panels can be easily attached by gluing or screwing. The exact installation instructions will be available on our website, and if required, our specialists will also help with the implementation.
What surfaces can the panels be installed on?
Wall panels can be attached to a variety of surfaces, including drywall, concrete, brick and other substrates. It is important that the surface is clean and dry.
Can Art Stone panels be used outdoors?
Yes, the panels are UV and weather-resistant, making them suitable for outdoor facades, terraces and other outdoor surfaces.
Can the panels be painted or repainted?
Most panels have a natural appearance and create a lifelike effect even without painting, but for the vast majority of our projects we make them even more realistic with special paints.
Purchase and Order
How can I order?
You can order the products through our webshop. If you need a custom quote or a larger order, please contact us.
What payment methods do you accept?
We accept bank card, advance payment and cash on delivery payment options.
What is the delivery time?
In-stock products are usually shipped within 5-10 business days. For custom orders, delivery times may vary.
Is there a possibility of personal pickup?
Our products are available for home delivery, but we can also provide personal pickup upon request.
Guarantee
and Return
Is there a warranty on the products?
Yes, all 3D wall panels come with a warranty. You can find the exact warranty conditions on the product page.
What should I do if I receive a damaged product?
If the product arrives damaged, please notify our customer service immediately and we will assist with an exchange or refund.
Is it possible to return it?
Yes, you can return an unused, undamaged product within 14 days, as long as it is in the original packaging.